The word "open" is in our name for a reason. It means opening up opportunities for small business in the city - but it also means creating an open and welcoming environment where people want to be.
Offering a positive experience through great service, warm hospitality and professional presentation is essential to building customer loyalty. If people leave happy, they'll come again - and tell others! It's just good business.
This month, we'll hear from a few Detroit proprietors who are known for their stellar customer rapport and inviting spaces:
- Janet Jones, Source Booksellers
- Karen Brown, Savvy Chic
- Rachel Lutz, The Peacock Room and Emerald
- Michael Solaka, Ye Olde Butcher Shoppe
What are their secrets? Why does service matter? How can we all do better?
Join us Mon, Dec 17, 6-8pm at Cliff Bells, 2030 Park Avenue in downtown Detroit. Bring your stories, tips & questions!